Control Room Management Course


Introduction

Control Room Management course is aimed at participants who are either members of a contracted guarding company or site personnel employed as Control Room Operators or Incident Responders. 

It has been developed for those who want to improve their operational crisis management capability.  Learners will understand how to manage workplace incidents and how to work in a seamless partnership with the police and other blue light services.  The training is delivered to provide a number of challenging and realistic scenarios relevant to the industries they work in and their own specific work environments.

Duration

5 Days

Target audience

Members of a contracted guarding company or site personnel employed as Control Room Operators or Incident Responders. 

Course Objectives

At the end of this IRES training course, you will learn how to:

  • Understanding Interagency Terminology 
  • To introduce the learners to their roles and responsibilities within the CCTV Control Room Environment
  • To Develop the Learners understanding of the importance of the Codes of Practice, Operational Procedures and Guidelines
  • To familiarize the Learner with CCTV equipment and its operation
  • To develop the learners understanding of Non CCTV equipment operations within the CCTV Control Room environment
  • To familiarize the learners with the appropriate legislation that has an impact upon their operational activities
  • To develop the students understanding of different types of incidents and how to deal with them
  • To develop the students understanding of dealing with incidents
  • To develop the learners understanding of surveillance techniques

Course Outline

Module 1

  • Interagency Terminology 
  • The Joint Decision Model (JDM) from the Joint Emergency Services Interoperability Principles (JESIP) 
  • Information Sharing

Module 2

  • Control & Maintaining Records
  • Site Incident Management 
  • Post Incident Procedures

Module 3

  • Roles and responsibilities within the CCTV Control Room Environment
  • Codes of Practice, Operational Procedures and Guidelines

Module 4

  • CCTV equipment and its operation
  • Non-CCTV equipment operations within the CCTV Control Room environment
  • Appropriate legislation that has an impact on their operational activities

Module 5

  • Different types of incidents 
  • Dealing with incidents
  • Surveillance techniques

Enroll for this Course

We are proud to offer this course in a variety of training formats to suit your needs.

IRES

Enroll to In-Person (Face to Face)

We use the highest quality learning facilities to make sure your experience is as comfortable as possible.

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IRES

Enroll for a Virtual Zoom Class

Join a scheduled class with a live instructor and other delegates.

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IRES

Enroll for Online Self-paced Class

Keep track of your own progression throughout your course and ensure continuous improvement.

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Benefits of Taking a Course at IRES

LEARN

Our courses are carefully curated to keep you abreast of latest industry trends, technological advancements, and best practices. We employ a variety of teaching methodologies, including hands-on workshops, case studies, and interactive sessions, all aimed at fostering an engaging and effective learning environment. Our expert instructors bring a wealth of knowledge and real-world experience, providing our clients with insights that can be immediately applied in their professional lives.

NETWORK

Our courses serve as a vibrant platform for professionals to connect and engage with a diverse community of peers, industry leaders, and experts. By participating in our programs, you gain access to an invaluable network that spans across various sectors and geographical boundaries. This networking aspect is not just about forming professional relationships; it's about creating a supportive ecosystem where ideas, opportunities, and collaborations can flourish.

GROW

Our courses are designed to challenge and inspire professionals to step out of their comfort zones and explore new horizons. Through a combination of theoretical knowledge and practical application, our programs help professionals refine their existing skills and acquire new ones, making them more versatile and competitive.

FAQs & Course Administration Details:

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on Phone: +254 715 077 817 or Email: [email protected].
The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Payment should be transferred to IRES account through bank on or before start of the course. Send proof of payment to [email protected].
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer. Email: [email protected] Phone: +254 715 077 817.

Who else has taken this course?


# Job Title Organisation Country
1 Officer Police Kenya