Control Room Management Course


Course Cover

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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.


June 2024

Code Date Duration Location Fee Action
CRM015 24 Jun 2024 - 28 Jun 2024 5 days Mombasa, Kenya KES 92,000 | $1,100 Register
CRM015 24 Jun 2024 - 28 Jun 2024 5 days Pretoria, South Africa $2,400 Register
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

June 2024

Date
Duration
Location
Fee
Action
24 Jun - 28 Jun 2024
5 days
Mombasa
KES 92,000 $1,100
24 Jun - 28 Jun 2024
5 days
Pretoria
$2,400
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


Introduction

Control Room Management course is aimed at participants who are either members of a contracted guarding company or site personnel employed as Control Room Operators or Incident Responders. 

It has been developed for those who want to improve their operational crisis management capability.  Learners will understand how to manage workplace incidents and how to work in a seamless partnership with the police and other blue light services.  The training is delivered to provide a number of challenging and realistic scenarios relevant to the industries they work in and their own specific work environments.

Duration

5 Days

Target audience

Members of a contracted guarding company or site personnel employed as Control Room Operators or Incident Responders. 


Course Level:

Course Objectives

At the end of this IRES training course, you will learn how to:

  • Understanding Interagency Terminology 
  • To introduce the learners to their roles and responsibilities within the CCTV Control Room Environment
  • To Develop the Learners understanding of the importance of the Codes of Practice, Operational Procedures and Guidelines
  • To familiarize the Learner with CCTV equipment and its operation
  • To develop the learners understanding of Non CCTV equipment operations within the CCTV Control Room environment
  • To familiarize the learners with the appropriate legislation that has an impact upon their operational activities
  • To develop the students understanding of different types of incidents and how to deal with them
  • To develop the students understanding of dealing with incidents
  • To develop the learners understanding of surveillance techniques

Course Outline

Module 1

  • Interagency Terminology 
  • The Joint Decision Model (JDM) from the Joint Emergency Services Interoperability Principles (JESIP) 
  • Information Sharing

Module 2

  • Control & Maintaining Records
  • Site Incident Management 
  • Post Incident Procedures

Module 3

  • Roles and responsibilities within the CCTV Control Room Environment
  • Codes of Practice, Operational Procedures and Guidelines

Module 4

  • CCTV equipment and its operation
  • Non-CCTV equipment operations within the CCTV Control Room environment
  • Appropriate legislation that has an impact on their operational activities

Module 5

  • Different types of incidents 
  • Dealing with incidents
  • Surveillance techniques

Related Courses


Course Administration Details:

METHODOLOGY

The instructor-led training is delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE

The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICKUP

Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected].  

Mob: +254 715 077 817

TAILOR- MADE

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817.

Mob: +254 792516000+254 792516010 or mail [email protected]

PAYMENT

Payment should be transferred to IRES account through bank before the course start date

Send proof of payment to [email protected]


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# Job Title Organisation Country
1 Officer Police Kenya

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