Introduction
Control Room Management course is aimed at participants who are either members of a contracted guarding company or site personnel employed as Control Room Operators or Incident Responders.
It has been developed for those who want to improve their operational crisis management capability. Learners will understand how to manage workplace incidents and how to work in a seamless partnership with the police and other blue light services. The training is delivered to provide a number of challenging and realistic scenarios relevant to the industries they work in and their own specific work environments.
Duration
5 Days
Target audience
Members of a contracted guarding company or site personnel employed as Control Room Operators or Incident Responders.
Course Level:
Course Objectives
At the end of this IRES training course, you will learn how to:
- Understanding Interagency Terminology
- To introduce the learners to their roles and responsibilities within the CCTV Control Room Environment
- To Develop the Learners understanding of the importance of the Codes of Practice, Operational Procedures and Guidelines
- To familiarize the Learner with CCTV equipment and its operation
- To develop the learners understanding of Non CCTV equipment operations within the CCTV Control Room environment
- To familiarize the learners with the appropriate legislation that has an impact upon their operational activities
- To develop the students understanding of different types of incidents and how to deal with them
- To develop the students understanding of dealing with incidents
- To develop the learners understanding of surveillance techniques
Course Outline
Module 1
- Interagency Terminology
- The Joint Decision Model (JDM) from the Joint Emergency Services Interoperability Principles (JESIP)
- Information Sharing
Module 2
- Control & Maintaining Records
- Site Incident Management
- Post Incident Procedures
Module 3
- Roles and responsibilities within the CCTV Control Room Environment
- Codes of Practice, Operational Procedures and Guidelines
Module 4
- CCTV equipment and its operation
- Non-CCTV equipment operations within the CCTV Control Room environment
- Appropriate legislation that has an impact on their operational activities
Module 5
- Different types of incidents
- Dealing with incidents
- Surveillance techniques
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
Click here to register for this course.
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