Course Overview
This comprehensive course offered by IRESprovides an exploration of strategies and techniques for effectively managing and resolving conflicts in various settings. The course delves into the nature of conflicts, provides practical tools for conflict resolution, and emphasizes the development of skills for facilitating constructive dialogues. Participants will learn how to identify the root causes of conflicts, apply various conflict management strategies, and foster a collaborative environment to handle disputes effectively.
Duration
5 Days
Target Audience
- Managers and Supervisors
- Human Resources Professionals
- Team Leaders and Project Managers
- Mediators and Conflict Resolution Specialists
Personal Impact
- Equip participants with practical techniques for managing and resolving conflicts effectively.
- Develop advanced skills in negotiation, mediation, and constructive dialogue.
- Increase qualifications for roles in management, HR, and conflict resolution, leading to career growth.
- Gain confidence in handling conflicts and contribute positively to team dynamics and organizational culture.
Organizational Impact
- Equip staff with strategies to handle conflicts constructively, leading to a more harmonious work environment.
- Promote better teamwork and cooperation by addressing and resolving conflicts effectively.
- Reduce the negative impact of conflicts on productivity and employee morale.
- Foster a culture of respect and open communication, enhancing overall organizational health.
Course Level:
Course Objectives
- Gain insights into the nature and causes of conflicts, including their impact on individuals and organizations.
- Learn and apply various strategies and techniques for effectively managing and resolving conflicts.
- Enhance communication abilities to facilitate constructive dialogues and negotiations.
- Foster a collaborative work culture that supports effective conflict resolution and teamwork.
- Assess the effectiveness of conflict management practices and implement improvements based on feedback and outcomes.
Course Modules
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Module 1: Introduction to Conflict Management
- Overview of conflict dynamics, types of conflicts, and their impact on individuals and organizations.
- Key principles and goals of effective conflict management.
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Module 2: Conflict Management Strategies
- Techniques for managing and resolving conflicts, including negotiation, mediation, and arbitration.
- Approaches for addressing different types of conflicts.
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Module 3: Communication Skills for Conflict Management
- Strategies for effective communication in conflict situations.
- Techniques for active listening, empathy, and clear expression.
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Module 4: Creating a Collaborative Work Environment
- Methods for fostering teamwork and collaboration.
- Building a culture of respect and open communication to prevent and resolve conflicts.
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Module 5: Evaluating and Improving Conflict Management
- Tools and methods for assessing the effectiveness of conflict management efforts.
- Techniques for gathering feedback, analyzing results, and implementing improvements.
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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