INTRODUCTION

If not managed properly, interpersonal issues and conflicts within a team can derail the best laid plans. In this training course you will learn how to resolve the most problematic situations using a variety of approaches and proven techniques. You will identify your preferred conflict resolution style and learn how to adapt it to tackle the situation you face. You will also learn about influencing skills and the bases of power, how to apply them and when. In this training course you will be equipped with the ability to diffuse conflicts and use them as a platform for positive change.

DURATION

5 days.

WHO SHOULD ATTEND

Employees, supervisors, managers, and others seeking to improve their communication skills both on and off the job.

COURSE LEVEL: Foundation

COURSE OBJECTIVES

By the end of the course, participants will be able to:

• Define and understand the different sources of conflict
• Identify personal conflict resolution styles
• Apply influencing skills and explore relationships with others
• Manage conflict in teams and engage in effective team problem solving
• Use the different bases of power and change them according to the situation
• Practice different strategies of winning the hearts and minds of people

TOPICS TO BE COVERED

Module 1: Definitions of conflict

• • Nature and scope of conflict management
  • Misconceptions about conflict
  • Sources of conflict
  • Positive and negative factors of conflict
  • When conflict comes between you and your desired results

Module 2: Thomas Kilmann conflict resolution mode instrument

• • Scoring and interpretation
  • Ways of coping with conflict
  • Assumptions and outcome of conflict
  • Managing conflict and using an appropriate style for more effective outcomes
  • Approaches to conflict resolution
  • Giving and receiving feedback
  • Assumptions in disagreement
  • Creating a collaborative work environment for faster and better results

Module 3: Influencing others in a problem-solving context

• • The use of emotional intelligence in conflict management
  • Working effectively with team members
  • Managing emotions, information and problems
  • Tips for effective day to day conflict management
  • Resolving conflict before it gets out of hand
  • Managing conflict with superiors and subordinates
  • Getting better results through negotiation
  • Establishing or regaining credibility so you can begin to influence people
  • Achieving trust down and across the organization

Module 4: Importance of teamwork

• • Managing conflict in teams
  • Dealing with dysfunctional team roles
  • Enhancing communication in a team
  • Effective team problem solving
  • Approaches to conflict and pattern of escalation

Module 5: Influence inventory (power bases)

• • Definitions of influence and the bases of power
  • Changing the bases of power
  • Persuading others by using your power bases
  • Identifying ways to build relationships upward, downward and laterally within your organization
  • Understanding the person, you are trying to influence and persuading them through give and take
  • Selling your ideas and implementing change successfully
  • Influencing people while projecting self-confidence without being pushy
  • Strategies for developing charismatic qualities
  • Leadership training for influence and power

Module 6: The art of changing hearts, minds and actions

• • Influence and the psychology of persuasion
  • The power to change anything
  • Action plan for developing your conflict resolution skills and influence from anywhere in the organization

Course Administration Details:

TAILOR- MADE

This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on 

Tel: +254 (020) 211 3814.

Mob: +254 715 077 817, +254 731 240 802, +254 735 331 020.

Email: [email protected] or [email protected].

REQUIREMENTS

Participants should be reasonably proficient in English. Applicants must live up to Indepth Research Institute (IRES) admission criteria.

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.

TRAINING VENUE

The training is residential and will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICK UP

Accommodation and airport pick up is arranged upon request. For reservations contact the Training Officer.

Email: [email protected] or [email protected].

Mob: +254 715 077 817

Tel: 020 211 3814

PAYMENT

Payment should be transferred to IRES account through bank on or before the cut off date

Send proof of payment to [email protected] or [email protected].

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

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