Course Overview
This comprehensive 5-day course by IRES equips office professionals with the skills to excel in a digital workplace. Participants will master computer-based tools like Microsoft Outlook to streamline communication, manage time, and organize documents. Through hands-on exercises and practical strategies, you’ll enhance productivity, maintain an organized workspace, and support your team effectively across public, private, corporate, and voluntary sectors.
Course Duration
5 Days
Target Audience
- Office administrators and executive assistants
- Supervisors of clerical and administrative staff
- Personal assistants and office support professionals
- Staff in public, private, corporate, or voluntary sectors
Organizational Impact
- Streamlined workflows through efficient use of digital tools
- Improved communication and coordination within teams
- Enhanced document management and organizational accuracy
- Increased office productivity and resource efficiency
Personal Impact
- Mastery of Microsoft Outlook and document management tools
- Enhanced career prospects in administrative roles
- Improved time management and organizational skills
- Increased confidence in digital office administration
Course Outline
Course Objectives
- Develop competencies for modern office administration
- Use Microsoft Outlook for effective email and time management
- Apply soft skills to coordinate with managers and teams
- Implement document management strategies for efficiency
- Create professional meeting agendas and minutes
Course Modules
Course Outline
Module 1: Core Competencies for Office Administration
- Identifying key competencies for successful administrators
- Setting and achieving objectives in a digital workplace
- Using Microsoft Outlook to boost personal productivity
- Navigating Outlook’s ribbon, toolbar, and navigation pane
- Case Study: Set up an Outlook-based productivity system
Module 2: Effective Office Communication
- Choosing the right communication medium for tasks
- Writing professional emails using Microsoft Outlook
- Organizing email folders and creating automation rules
- Designing professional signatures and stationery
- Case Study: Draft and organize a professional email thread
Module 3: Time Management with Digital Tools
- Applying proactive time management strategies
- Using Microsoft Outlook Calendar for appointments and meetings
- Creating and managing tasks, notes, and to-do lists
- Prioritizing tasks electronically for efficiency
- Case Study: Plan a week using Outlook Calendar and Tasks
Module 4: Managing Relationships and Meetings
- Understanding your manager’s expectations and work style
- Sharing Outlook Calendar and tasks for collaboration
- Preparing agendas and minutes for professional meetings
- Applying delegation concepts using Outlook tools
- Case Study: Create a meeting agenda and minutes
Module 5: Document Management and E-Filing
- Implementing effective e-filing and document management systems
- Comparing e-filing vs. paper filing for efficiency
- Organizing computer files and data systematically
- Developing office organization strategies for long-term use
- Case Study: Design an e-filing system for an office
Related Courses
Course Administration Details
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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