Introduction
In today's fast-paced digital world, office administration has evolved to rely heavily on computer-based systems and software. This course is designed to equip you with the necessary skills to excel in an office environment, ensuring you can handle various administrative tasks effectively, streamline workflows, and maintain a productive and organized workspace.
In summary, this course will equip you with the essential skills and knowledge required to efficiently manage and organize an office using computer-based tools and technology.
Duration
5 Days
Who Should Attend
Office professionals, office administrators, supervisors of clerical and administrative staff, and executive/personal assistants.
Course Level:
Course Objectives
- Define the competencies needed to run present and future offices.
- Apply their business writing skills and organize their emails using MS Outlook 2010.
- Organize their office time using the MS Outlook 2010 calendar.
- Manage and coordinate their relationship with their manager using soft skills and computer- based methods.
- Develop and apply document management strategies.
Course Outline
Module 1: Developing the Modern Administrator’s Competencies
- Identifying Competencies Needed for Success
- Being an “Action†Person
- Setting Up, Measuring and Achieving Your Objectives
- Interacting with Others and Networking for Success
- Personal Productivity
- How MS Outlook 2010 Can Aid Productivity
- Overviewof MS Outlook 2010 Ribbon, Toolbar and Navigation Pane
Module 2: Office Communication
- Choosing the Right Communication Medium
- Essentials of Business Writing and Form Design
- Using MS Outlook 2010 to Write Emails and Manage Contacts
- Organizing and Categorizing your Email Folders and Creating Rules
- EliminatingEmail Overload
- ApplyingDesign Themes to your Emails
- Creating Professional Signatures
- Working with Personal Stationery
- Creating your Own Address Book and Organization of Contacts
Module 3: Time Organization
- Proactive versus Reactive Styles
- Organizational Concepts, To-Do Lists and Reminders
- Using MS Outlook 2010 Calendar to Schedule
- Appointments, Events, Meetings, etc.
- Prioritizing Concepts and How to Apply them Electronically
- Creating and Working with Notes
- Creating and Organizing your Tasks through MS Outlook 2010
- OrganizingProfessional Meetings
- Writing Agendas for Effective Meetings
- Preparing Professional Minutes of Meetings
Module 4: Managing your Relationship with your Manager
- Knowing your Manager and Organizing the Relationship
- Knowing your Manager’s Expectations
- Communicatingwith your Manager
- Planning and Scheduling Tasks
- Delegation Concepts and Applications Using MS Outlook 2010 Tasks
- Sharing the MS Outlook 2010 Calendar with your Manager
Module 5: E-Filing and Document Management
- Organizing your Computer Files
- Essentials of a Good Filing System
- E-Filing versus Paper Filing
- Office Organization Strategies
- Data File Management
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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