With change comes conflict. Conflict can be positive or negative depending on the attitude and skills of the participants. Collaborative conflict is characterized by an approach in which people attack problems rather than each other. Essential components of collaborative conflict resolution include selection of basic technique, preparation for confrontation, and viewing the situation from the other person's perspective. Conflict resolution, otherwise known as reconciliation, is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.

This training helps participants understand the causes of conflict and improve their ability to use a range of conflict management styles. Tools are provided and practiced for resolving conflict in a collaborative, win-win environment.

DURATION

5 days.

WHO SHOULD ATTEND

Conflict resolution professionals, managers, NGO staff, government employees, Human Resource professionals, counsellors, humanitarian aid workers, policy enforcement officials etc.

COURSE LEVEL: Foundation

COURSE OBJECTIVES

At the end of this course the participant will be able to:

• Define conflict and identify the four major causes of conflict
• Assess their preferred conflict management style
• Describe and use a 5 step process for resolving conflict
• Review and practice key communication skills
• Create norms and strategies to respond effectively in conflict situations

TOPICS TO BE COVERED

• Conflict definition
  • What is conflict
  • Causes of conflict
• Strategies for Managing Conflict
  • Competition – Compromise – Collaboration
  • Relationships
• Conflict management style
  • Conflict Management Style Survey
  • Conflict Resolution Styles
  • Advantages / Disadvantages
• Conflict resolution process and skills
  • Process for resolving conflict
  • Establishing a supportive climate
  • Determining each other perceptions
  • Communication skills
  • Identifying the causes of conflict
  • Agreeing on a tentative solution
  • Conflict resolution team activity
  • Checking to see if the solution is working
• Practice and action planning
  • Conflict resolution worksheet
  • Practice Sessions

Course Administration Details:

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE

The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICKUP

Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected] or [email protected]

Mob: +254 715 077 817/+250789621067

TAILOR- MADE

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817/+250789621067

Mob: +254 792516000, +254 792516010 , +250 789621067 ,or mail [email protected] or [email protected]

PAYMENT

Payment should be transferred to IRES account through bank on or before start of the course.

Send proof of payment to [email protected] or [email protected]

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