This IRES course centers around putting the client first in everything you do. In an increasingly competitive world, retaining clients is smart business. It has been estimated that it costs five times more to get a new customer than to retain an existing one. It is essential that you have a client management strategy for retention & growth.
Clients expect their suppliers to become trusted advisers. This course shows how putting the client rather than services first can yield improved results in terms of client retention. It stresses the importance of having highly engaged employees and applying best marketing and business development practices in a highly competitive and dynamic marketplace.
Who Should Attend
|CMS01||4 Dec 2023 - 8 Dec 2023||5 days||Kigali, Rwanda||USD 1,100||Register|
|CMS01||9 Oct 2023 - 13 Oct 2023||5 days||Mombasa, Kenya||KES 75,000 | USD 1,100||Register|
|CMS01||13 Nov 2023 - 17 Nov 2023||5 days||Mombasa, Kenya||KES 75,000 | USD 1,100||Register|
|CMS01||11 Dec 2023 - 15 Dec 2023||5 days||Mombasa, Kenya||KES 75,000 | USD 1,100||Register|
|CMS01||23 Oct 2023 - 27 Oct 2023||5 days||Nakuru, Kenya||KES 75,000 | USD 1,100||Register|
|CMS01||27 Nov 2023 - 1 Dec 2023||5 days||Nakuru, Kenya||KES 75,000 | USD 1,100||Register|
|CMS01||18 Dec 2023 - 22 Dec 2023||5 days||Nakuru, Kenya||KES 75,000 | USD 1,100||Register|
|CMS01||16 Oct 2023 - 20 Oct 2023||5 days||Kisumu, Kenya||KES 75,000 | USD 1,100||Register|
|CMS01||20 Nov 2023 - 24 Nov 2023||5 days||Kisumu, Kenya||KES 75,000 | USD 1,100||Register|
|CMS01||18 Dec 2023 - 22 Dec 2023||5 days||Kisumu, Kenya||KES 75,000 | USD 1,100||Register|
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At the end of the course, every participant will learn to:
Topics to be covered.
Module 1: The Challenges Faced in Managing Clients
Module 2: Understanding and Retaining Your Clients
Module 3: The Psychology of Influence
Module 4: Communication Skills Using the Power of Psychology
Module 5: The Importance of Continuous Improvement and Innovation for Client Retention
Participants should be reasonably proficient in English. Applicants must live up to Indepth Research Institute (IRES) admission criteria.
The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.
All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate.
The training is residential and will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.
All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.
Accommodation is arranged upon request. For reservations contact the Training Officer.
Mob: +254 715 077 817 or +250 789 621 067
Tel: 020 211 3814
This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our training centre or at a convenient location.
Payment should be transferred to IRES account through bank before course start date
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|1||Senior Administration officer||County Assembly of Turkana||Kenya|
|2||OFFICER||Premier Bank Limited||Somalia|
|3||Senior Administration officer||County Assembly of Turkana||Kenya|