Introduction
This IRES course will provide insurance professionals understanding of the Financial Services Licensee obligations and how to appropriately work with the option to cash settle claims. Students will understand best practices to create a cultural focus on honesty, fairness and transparency within the insurance industry.
Duration
5 Days
Who Should Attend
- Any person where part of or all, of their function includes services deemed to be relevant to the provision of Claims Handing and Settling Services
- Insurers
- Insurance fulfilment providers
- Claims managers
- Insurance brokers with Claims Handling and Settling Services authorisation
Course Level:
Course Objectives
- Identify ways to maintain a claims culture of fairness, honesty and efficiency when cash settling claims
- Understand the impact on a customer when cash settling claims
- Determine best practices when offering to cash settle.
Course Outline
- Introduction (with short knowledge check)
- Understanding cash settlement
- Impact on a customer when cash settling claims
- Cash Settlement Fact Sheet
- Claims handling best practices
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
Click here to register for this course.
Register NowCustomized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.
Do you need more information on our courses? Talk to us.
