Business Fundamentals Professional Writing and Speaking Skills Course

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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.

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Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

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Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


In today’s business environment, it is essential that the writing and speaking skills are of the highest professional standard. How well you communicate can make or break your own professional image as well as perceptions of your organization. It directly influences how others view your work and performance, as well as your prospects for career advancement and mobility.

This IRES Business Fundamentals training course has been specifically designed to develop the competency of professionals to equip them with the necessary skills and confidence to achieve excellence in spoken and written communication.

There is a wealth of practical guidance on improving the effectiveness of various forms of spoken and written communication. If you want your reports, memos, letters and e-mails to be read with interest and acted upon and if you want to be able to present your ideas with impact and effectiveness, this is the right training course for you.


5 days.


This IRES training course is for a wide range of professionals whose work requires them to communicate with others:

  • New & Experienced Supervisors
  • Team Leaders & Line Managers
  • Specialists
  • Marketing, HR and PR professionals

Course Level:


By the end of this IRES training course, participants will be able to:

  • Know techniques to write clearer, more effective and professional e-mails, letters and reports
  • Meet the needs of their readerships / audiences enabling them achieve their own objectives
  • Improve your listening skills
  • Have greater confidence in speaking in front of a group
  • Develop your spoken presentational skills and the ability to build professional rapport with your audience and colleagues
  • Confidently use the right techniques, tools and skills for a wide variety of communications challenges

Course Outline

  • Module  1

    Failing to Plan is Planning to Fail in Written or Spoken Communication

    • What is Successful Business Communication?
    • Establishing a Clear Brief by Careful Listening and Questioning
    • Barriers to Effective Communication and How to Overcome Them
    • Interpersonal Skills and Building Strong Working Relationships: formal and informal contexts; teamwork
    • The Types of Communication to Meet the Needs of Brief and Audience
    • The Differing Skills of Written and Spoken Communication

    Module 2

    Achieving Professional Speaking and Writing Skills

    • Sources of Information and Research Techniques
    • Structuring an Argument Coherently and Logically to Persuade and Influence
    • Generating Ideas – Mind mapping and Brain Storming
    • Effective Meeting Skills
    • Exercises in Written Communication and Speech Scriptwriting
    • Making a Short Presentation: Dealing with Shyness - Confidence and Nerves

    Module 3

    Mastering the Language of Business Persuasion

    • Writing and Presenting for a Target Audience and Specific Purpose
    • Constructing a Strong Opening and Powerful Conclusion
    • Structure – Why clear structure helps decision making?
    • Writing an Effective Report
    • Be able to Draft Professional e-mails, memos and letters
    • Professional Proofreading

    Module 4

    Professional Spoken and Written Presentation

    • Characteristics of Effective Writing
    • Using Tables, Diagrams, Figures and Graphs
    • Improving Clarity with Headings and Sub-headings
    • Avoiding Clichés, Jargon and Management-speak
    • Key Plain English Techniques and How to Apply Them
    • Presenting Your Ideas In-person

    Module 5

    Developing Your Career as a Speaker and Communicator

    • How to Control Your Nerves and Manage Stress
    • Public Speaking Do's and Dont's
    • Body Language and Posture for Success
    • Rehearsal: Giving and Receiving Feedback to Increase Performance
    • Course Evaluation and Action Planning

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Course Administration Details:


The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate.


The training is residential and will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation is arranged upon request. For reservations contact the Training Officer.

Email: [email protected].  

Mob: +254 715 077 817

Tel: 020 211 3814


This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our training centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817, +25078961067 or mail [email protected] or [email protected]


Payment should be transferred to IRES account through bank before the course start date

Send proof of payment to [email protected]

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