Introduction
As a receptionist you are the public face and voice of your organisation, so the impression you give is the image that counts. Good communication skills are essential and this course looks at how to develop your professionalism and excel at your role.
Effective customer care is now the main thing that decides between successful organisations and those that struggle with their image. This receptionist training course explores how the receptionist is central to customers' experience.
Duration
5 Days
Who should attend
This Receptionist training course is for receptionists, administrators and anyone who deals with the public, either face-to-face or on the phone.
Course Level:
Course Objectives
The course will help you to understand the professionalism of the receptionist's role and how to communicate well with the people you meet. It will show how attitudes and behaviours are linked, and how good customer care and customer service are paramount.
Course outline
On this Receptionist training course you will cover:
- the receptionist as the 'face of the organization'
- communicator educator
- shock absorber
- psychologist
- translator
- problem solver
- professional excellence
- knowing your organization
- knowing your product
- knowing your people
- treating customers with respect
- non-verbal communication
- managing expectations with courtesy
- listening skills
- customer care skills
- dealing with difficult people and situations
- telephone skills
- developing a professional image
- dressing for success
- speaking clearly and simply
- body language
- eye contact
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
Click here to register for this course.
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