Becoming an exceptional receptionist Course


Course Cover

Register for this course

We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.


June 2024

Code Date Duration Location Fee Action
BER032 17 Jun 2024 - 21 Jun 2024 5 days Kisumu, Kenya KES 84,000 | $1,100 Register
BER032 24 Jun 2024 - 28 Jun 2024 5 days Nakuru, Kenya KES 84,000 | $1,100 Register
BER032 17 Jun 2024 - 21 Jun 2024 5 days Kampala, Uganda $1,900 Register
BER032 24 Jun 2024 - 28 Jun 2024 5 days Accra, Ghana $2,400 Register
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

June 2024

Date
Duration
Location
Fee
Action
17 Jun - 21 Jun 2024
5 days
Kisumu
KES 84,000 $1,100
24 Jun - 28 Jun 2024
5 days
Nakuru
KES 84,000 $1,100
17 Jun - 21 Jun 2024
5 days
Kampala
$1,900
24 Jun - 28 Jun 2024
5 days
Accra
$2,400
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


Introduction

As a receptionist you are the public face and voice of your organisation, so the impression you give is the image that counts. Good communication skills are essential and this course looks at how to develop your professionalism and excel at your role.

Effective customer care is now the main thing that decides between successful organisations and those that struggle with their image. This receptionist training course explores how the receptionist is central to customers' experience.

Duration 

5 Days

Who should attend

This Receptionist training course is for receptionists, administrators and anyone who deals with the public, either face-to-face or on the phone.


Course Level:

Course Objectives

The course will help you to understand the professionalism of the receptionist's role and how to communicate well with the people you meet. It will show how attitudes and behaviours are linked, and how good customer care and customer service are paramount.


Course outline

On this Receptionist training course you will cover:

  • the receptionist as the 'face of the organization'   
    • communicator educator
    • shock absorber
    • psychologist
    • translator
    • problem solver
  • professional excellence
    • knowing your organization
    • knowing your product
    • knowing your people
  • treating customers with respect
    • non-verbal communication
    • managing expectations with courtesy 
  • listening skills
  • customer care skills
  • dealing with difficult people and situations
  • telephone skills
  • developing a professional image
    • dressing for success
    • speaking clearly and simply
    • body language
    • eye contact

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Course Administration Details:

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE

The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICKUP

Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected].  

Mob: +254 715 077 817/+250789621067

TAILOR- MADE

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817/+250789621067.

Mob: +254 792516000+254 792516010 ,or mail [email protected]/[email protected]

PAYMENT

Payment should be transferred to IRES account through bank on or before start of the course

Send proof of payment to [email protected]/[email protected]


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