Banking Operations Course


What do banking operations include? Banking operations refer to all processes and activities that are performed to ensure effective, safe and appropriate customer transactions.

Since banks provide customers with important financial services and resources required to lead better lives and fulfil their basic needs, banking operations and related facets hold great interest and contribution in a nation’s and the world’s economy.

While competition is immense, technological advancements have and continue to play a key role in determining the prospect and success of an organisation in the industry. There are various risks involved in banking operations and transactions and hence this area holds great interests among professionals of today.

This IRES training course will empower you with all the major skills and capabilities required to excel in roles related to banking operations.

By undertaking this training course, you will receive knowledge and information and will be capable to assume responsibilities at par with other certified individuals in the market, thus staying competitive and carving a niche for oneself in the industry. This will ensure steady and fast career progression not confined to your current organisation.


10 Days

Who Should Attend

  • Bankers and banking professionals involved in various functions of banking operations
  • Operations managers with a particular focus and role expectation of taking care of overall operations within a bank
  • Other managers and bank heads who need to thoroughly understand and be aware of all facets of banking operations
  • Staff and heads of other financial institutions interested in understanding banking operations in detail
  • Individual and corporate customers of banks who should be aware of what should they expect and take care of during banking operations
  • Potential shareholders with a keen interest in the performance and efficiency of financial institutions
  • Any other professional interested in receiving a formal education in banking operations

Register for the course

Face to Face Schedules By Location
Dubai Schedules:
Arusha Schedules:
Johannesburg Schedules:
Kampala Schedules:
Pretoria Schedules:
Cape Town Schedules:
Dar es Salaam Schedules:
Zanzibar Schedules:
Accra Schedules:
Nairobi Schedules:
Code Date Duration Location Fees
BOC001 18 Mar 2024 - 29 Mar 2024 10 days Nairobi, Kenya KES 159,000 | USD 2,200 Register
BOC001 15 Apr 2024 - 26 Apr 2024 10 days Nairobi, Kenya KES 159,000 | USD 2,200 Register
BOC001 20 May 2024 - 31 May 2024 10 days Nairobi, Kenya KES 159,000 | USD 2,200 Register
BOC001 17 Jun 2024 - 28 Jun 2024 10 days Nairobi, Kenya KES 159,000 | USD 2,200 Register
BOC001 15 Jul 2024 - 26 Jul 2024 10 days Nairobi, Kenya KES 159,000 | USD 2,200 Register
BOC001 19 Aug 2024 - 30 Aug 2024 10 days Nairobi, Kenya KES 159,000 | USD 2,200 Register
BOC001 16 Sep 2024 - 27 Sep 2024 10 days Nairobi, Kenya KES 159,000 | USD 2,200 Register
BOC001 21 Oct 2024 - 1 Nov 2024 10 days Nairobi, Kenya KES 159,000 | USD 2,200 Register
BOC001 18 Nov 2024 - 29 Nov 2024 10 days Nairobi, Kenya KES 159,000 | USD 2,200 Register
BOC001 9 Dec 2024 - 20 Dec 2024 10 days Nairobi, Kenya KES 159,000 | USD 2,200 Register
Kigali Schedules:
Mombasa Schedules:
Nakuru Schedules:
Kisumu Schedules:
Naivasha Schedules:
Virtual Trainer Led Schedules
Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected] for a virtual schedule.

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected] for E-Learning course.

Course Objectives

  • Gain and apply the knowledge and skills covering all important and major branches of banking operations
  • Assume dynamic responsibilities and successfully meet or exceed expectations from one’s roles
  • Aevise effective strategies and implement them to enhance existing systems and processes within one’s organisation to meet market demands
  • Review and prevent the impact of fraud and other challenges on the success of the business, thereby protecting one’s organisation and securing one’s future in turn
  • Train other professionals on key focus areas related to banking operations management
  • Acquire a dynamic skillset and capabilities to confidently accept any role or assignment provided to you
  • Apply one’s logical reasoning and multitasking skills to shuffle between responsibilities, doing justice to both
  • Work with advanced technologies and systems to increase the efficiency of banking operations
  • Contribute to organisational development and success through operational excellence and effective risk management
  • Gain confidence, experience and capabilities to work with any other organisation, thus fostering faster career growth and progression
  • Work at par with other formally trained professionals in the market, thus staying relevant and competitive and helping one’s career develop

Course Outline

Module 1 – Types of Banks and their Operations

  • Commercial banks
  • Exchange banks
  • Industrial banks
  • Agricultural or co-operative banks
  • Savings banks
  • Central banks
  • Central bank branch's framework

Module 2 – Types of Bank Accounts

  • Current account
  • Savings account
  • Recurring deposit account
  • Fixed deposit account

Module 3 – Types of Banking Services

  • Individual banking
  • Business banking
  • Digital banking
  • Loans

Module 4 – Types of Internet Banking

  • Informational
  • Communicative
  • Transactional

Module 5 – Types of Banking Risks

  • Credit risk
  • Market risk
  • Operational risk
  • Liquidity risk
  • Business risk
  • Reputational risk
  • Systemic risk
  • Moral hazard

Module 6 – Operational Challenges Faced by Banks

  • Increased regulatory pressure
  • Increased capital demands
  • A slow economy
  • Lack of skill in technology platforms
  • Alternative competition

Module 7 – Drivers/Influencers of Operational Excellence in Banking Operations

  • Changing customer expectations
  • New technology
  • Talent, training and staffing
  • Competitive pressures
  • Deposit operations and compliance
  • Credit operations
  • Wealth and cash management

Module 8 – Importance of Technology in Banking Operations

  • Increase in efficiency
  • Handling of information
  • Cost reduction
  • Accuracy
  • Customer service
  • Easy communication

Module 9 - Branches and Hq processes, banking transactions

Module 10- Understanding banking operations control systems

Module 11- Apprreciate their roles in working with other departments of the organization for effectiveness

Module 12-The government revenue collection

Module 13-Branch operations and communications of daily business, cash management, policies and procedure of branches

Course Administration Details:


The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).


The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected] or [email protected]


Mob: +254 715 077 817/+250789621067


This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817/+250789621067

Mob: +254 792516000+254 792516010 , +250 789621067 ,or mail [email protected] or [email protected]


Payment should be transferred to IRES account through bank on or before start of the course.

Send proof of payment to [email protected] or [email protected]

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