Assertiveness Skills and Confidence Course

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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


This course focuses mainly on helping you build self-confidence, communicate better and achieve goals. Assertiveness is regularly referred to as a communication skill. The course outline meets marketplace requirements, offering coverage of all training needs met in this area.

So, what is Assertiveness? Assertiveness is being able to express your thoughts and needs suitably and is an important skill. Interactions with people at home, at work, employers, customers; this skill can help you to express yourself clearly and reasonably without offending others. This means finding the balance between apathy and aggression.

This skill means standing up for yourself even in the most difficult circumstances. How can I develop my Assertive skills? It likely won’t happen immediately but, by practising these skills, you will build up the self-confidence that you need to become assertive in life. You will become more constructive and competent as well.

This IRES training course will empower you with detailed information and knowledge about being assertive. Through this course, you will not only be able to understand the importance of assertiveness but also apply it in day-to-day life.

The knowledge and exposure gained through this course will also give you the required skill to demonstrate your potential in your career opportunities for growth and progression.


5 Days

Who Should Attend

  • Individuals looking to be more influential and take more control of their professional and personal life. Managers and leaders who would like to gain respect and have a balance between assertiveness and aggression.
  • Employees who would like to be more confident in achieving their desired outcome during their communication and dealings with others.

Course Level:

Course Objectives

At the end of this IRES training course, you will learn:

  • Learn the interpersonal skill of assertiveness and become self-confident
  • Recognize the main categories of behaviour and how to react to them
  • Try out the assertiveness techniques in their organizations
  • Create an action plan to build on their new skills
  • Understand the skills for a Win-Win solution
  • Learn to be better problem-solvers and managers of people

Course Outline

Module 1 – Behaviour Types and Management

  • Passive or submissive Behaviour
  • Passive-aggressive Behaviour
  • Aggressive Behaviour
  • Assertive Behaviour
  • Advantages, Benefits and Disadvantages of each type of behaviour
  • Internal beliefs and their influence
  • Handling different people

Module 2 – Formulating Assertive Sentences

  • Positive phrasing
  • Do’s and Don’ts of sentences
  • Body language and voice tone
  • Assertive communication etiquettes
  • Using ‘I’ statements
  • Avoiding under-valuing words and sentences
  • Escalation

Module 3 – Assertiveness Techniques

  • Good Questioning
  • Distance and personal space
  • Broken Record Technique
  • Fogging Technique
  • Assertive Body Language
  • Active Listening
  • Guiltless ‘No’

Module 4 – Characteristics of Assertive leadership

  • Self-awareness and awareness of others
  • Maintaining excellent relationships
  • Self-confidence and self-esteem
  • Personal and Professional development
  • Opportunities to collaborate
  • Vision and passion
  • Managing conflict
  • Honest and constructive feedback

Module 5 – Handling difficult people with Confidence and Negotiations

  • Understanding Underlying Causes
  • Establishing boundaries and setting limits
  • Taking Control of Conversations
  • Choosing the right battles
  • Negotiation Planning and Effective Negotiations
  • Personal Negotiation Skills

Module 6 – Assertiveness Tools and Strategies

  • Assertive approaches
  • Personal Level of Assertiveness
  • Levels of assertion
  • Combating Fear of Assertiveness
  • Personality Model
  • Behavioural Change Model

Module 7 – Building Confidence

  • Self-confidence Defined
  • Self-Esteem Defined
  • Confidence and Behavior
  • Situational Behavior and Impact
  • Confidence-Boosting Life Goals

Module 8 – Case Studies and Practice Sessions

  • Understanding and Recognizing People Types
  • Practising scenarios for Assertiveness
  • Walking and Talking with Confidence
  • Personal SWOT Analysis

Related Courses

Course Administration Details:


Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).


The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected].  

Mob: +254 715 077 817/+250789621067


This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817/+250789621067.

Mob: +254 792516000+254 792516010 ,or mail [email protected]/[email protected]


Payment should be transferred to IRES account through bank on or before start of the course

Send proof of payment to [email protected]/[email protected]

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Who else has taken this course?

# Job Title Organisation Country
1 Steve Otieno Kenya
2 CPF Financial Services Kenya

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