INTRODUCTION
Do you sometimes find it hard to speak up or make yourself heard in meetings? Are there times when you let your emotions govern your behavior?
If so, you will gain tremendously from learning to think, feel and behave assertively. This 5-day course gives you the essential skills and techniques and helps you develop the underlying beliefs to take greater control of your life.
DURATION
5 Days
WHO SHOULD ATTEND?
Assertiveness for Maximum Impact is recommended for managers or team leaders who need to assert their position; technical specialists who feel they lack authority and impact when dealing with other people; support staff who need to manage conflicting demands and priorities; people who believe, or have feedback that, they behave too passively or aggressively at work and want to develop a new approach.
Course Level:
LEARNING OBJECTIVES
At the end of the course participants will be able to:
- Confidently express your views and opinions
- Ask for what you want in a way that gets listened to
- Say no to unreasonable requests
- Stand your ground in the face of resistance or manipulation
- Deliver difficult messages without undue emotional interference
- Choose more successful responses when faced with aggressive or passive behavior from other
TOPICS TO BE COVERED
Module 1
- What is assertiveness and why is it worth developing?
- How assertiveness differs from aggressive and passive behavior.
- How do I come across?
- Barriers to assertiveness – how can we overcome the barriers?
- The behavior iceberg; what drives our choices? Helpful and unhelpful mind sets.
- Transactional analysis – how it relates to Assertiveness.
- Relationship Mapping.
Module 2
Assertiveness Techniques
Thinking and feeling assertive
- the assertive pause
Basic assertion
- asking for what you want and saying no
Broken record
- standing your ground
Empathetic assertion
- getting your message heard and understood when you disagree
Negative feelings assertion
- giving feedback on others’ behaviour
Discrepancy assertion
- when you’re not getting what you want
Consequence assertion
- being clear about what’s acceptable
Case study work
- how the techniques can be used in combination
Action Planning
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
Click here to register for this course.
Register NowCustomized Schedule is available for all courses irrespective of dates on the Calendar. Please get in touch with us for details.
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