Advanced Office Management and Effective Administration Skills Course

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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.

June 2024

Code Date Duration Location Fee Action
AOM01 24 Jun 2024 - 5 Jul 2024 10 days Nakuru, Kenya KES 166,000 | $2,200 Register
AOM01 24 Jun 2024 - 5 Jul 2024 10 days Pretoria, South Africa $4,400 Register
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Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

June 2024

24 Jun - 5 Jul 2024
10 days
KES 166,000 $2,200
24 Jun - 5 Jul 2024
10 days
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


This Advanced Office Management & Effective Administration Skills training course deals with in-depth knowledge of how to develop the personal strengths and attitudes required in operating an efficient office or supporting team. It is designed to increase the skills of Senior Support Personnel or Middle Management across a range of disciplines, identify and examine the key components of the role and within each element build up a range of approaches and techniques for operating an efficient office or support team.

Key elements in this Advanced Office Management and Effective Administration training course include:

  • Office management
  • Administrative competencies.
  • Communication skills
  • Interpersonal skills
  • Time management skills
  • Planning & organizational skills
  • Critical-thinking skills

Participants will be encouraged to work on a personal approach that suits their individual style as well as their workplace and organizational culture.


10 Days

Course Level:

Course Objectives

  • Actively review and recommend improvements to organizational systems, processes and procedures
  • Touch on themes such as communication, behavioral and technical competencies, interpersonal skills, business correspondence, systems and procedures, quality, customer service excellence, workflow, supervision and productivity, etc.
  • Gain insights into the core responsibilities of administrators, learn how to prioritise and cope with multiple tasks
  • Learn how to value role in an organization and experience greater job satisfaction
  • Learn how to improve their communication skills to enhance their relationships
  • Learn how to analyze task, individual, decision options and solving problems for efficiency and effectiveness of the organization
  • Be able to develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness 
  • Be able to build an approach that suits their own individual style and workplace
  • Increase productivity and effectiveness by prioritising and making continuous improvements
  • Learn how to develop and manage self-thoughts and feelings for improve self-confidence 
  • Learn how to be assertive and therefore more effective in the workplace

Course Outline

Module 1 - Office Management

  • What is the Office Management Professional’s place, role and objectives in the organization?
  • How the organization’s culture depends on the image/role of the Office Management Professional
  • Employee code of ethics and employee proprietary agreements
  • Changing codes of supervision/corrective action
  • Authority vs behavioral, administrative and technical responsibilities
  • Managing administrative performance and the processes required
  • Objective setting and maintaining standards

Module 2 - Essential Administrative Skills

  • Harnessing the power of the mind – through Mind Mapping Techniques
  • Right brain/left brain theory
  • Managing larger projects to meet deadlines
  • Planning skills – using a Gannt chart to chart work progress
  • Problem solving techniques
  • Becoming more proactive
  • Decision Making tools
  • Managing meetings effectively
  • Keeping minutes of meetings
  • Working with more than one manager

Module 3 - Communication: Its Power, Components and Levels

  • The New Administrative Role in Impacting Organizational Performance
  • Performance Appraisal
  • How Administrators can build Competitive Edge Departments
  • What Administrators Need to Know
  • How to Reshape and Rebalance the New Administration Function KPIs etc.

Module 4 - Vital Communication Skills

  • Common communication mistakes
  • Different styles of communication
  • Communicating with Confidence
  • Learning to be more assertive
  • Win-win conflict resolution
  • The most effective way to say no
  • Understanding and using body language
  • Understanding gender differences in communication
  • Overcome biases and discomfort associated with exercising power
  • Understanding different personality types and how to deal with them
  • How to create an effective working relationship with any kind of boss

 Module 5 -Interpersonal Skills

  • Influencing, persuading and communicating decisions to ensure the organization listen and acts
  • Presentation skills
  • Managing diversity
  • Demonstrate administrative expertise and develop, implement and ensure compliance with organizational systems, processes and procedures
  • Actively review and recommend improvements to organizational systems, processes and procedures
  • Establish checking procedures and ensure quality of work.

Module 6 - Developing as a professional

  • Listening skills – seeking to understand before being understood
  • Creating a professional image
  • Overcoming the fear of public speaking
  • Learn the essentials of planning a presentation
  • How to hold the attention of a group

Module 7 - Organizational Behavioral and Technical Competence Effectiveness

  • Measuring how things are done as well as what they should achieve
  • Role in challenge and inspiring others to meet ambitious goals which deliver exceptional performance
  • Role in helping individuals take responsibility for making the organization deliver value
  • Role in helping the organization see the world through the eyes of its (internal/external) customers
  • Role in enhancing productivity and reducing conflict/lost time
  • Role in protecting and enhancing business reputation
  • Role in ensuring organizational standards are implemented and respected

Module 8 - Implementation/Administration Guidelines

  • Role in creating links between organizational strategy and administration goals and their implementation
  • Role as a route to securing competitive realities of the organization
  • Role in creating a partnership with management that turns strategies into results
  • Role in helping management understand the human capital dimension of each of the organization’s key business priorities
  • Action planning and transfer of knowledge and skills to work

Module 9 - Self-Empowerment and Self-Management

  • Understanding the main causes of stress
  • How to build self-confidence and strength the ability to respond to difficult situations
  • How to relax and refresh the mind and body
  • The signs, symptoms, causes and triggers to stress
  • Why stress is a powerful messenger
  • How to break the vicious cycle of stressful thinking
  • The essential skills of emotional intelligence
  • Using emotional intelligence at work
  • Transforming fear and negativity and reactive-ness
  • Becoming a more proactive, responsible and self-aware person
  • Effective Time Management

Related Courses

Course Administration Details:


The instructor-led training is delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).


The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected].  

Mob: +254 715 077 817


This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817.

Mob: +254 792516000+254 792516010 or mail [email protected]


Payment should be transferred to IRES account through bank before the course start date

Send proof of payment to [email protected]

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# Job Title Organisation Country
1 Office Assistance Africa union Commission Ethiopia
2 Child Protection Officer Plan International Kenya
3 United States Agency for International Development (USAID) Sudan
4 Bank of Uganda (BoU) Uganda
5 USAID Sudan

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