Advanced Management Skills for Executive Assistants and Administrative Assistants Course

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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.

June 2024

Code Date Duration Location Fee Action
AMS005 17 Jun 2024 - 28 Jun 2024 10 days Kampala, Uganda $3,300 Register
AMS005 17 Jun 2024 - 28 Jun 2024 10 days Accra, Ghana $4,400 Register
AMS005 24 Jun 2024 - 5 Jul 2024 10 days Cape Town, South Africa $4,400 Register
AMS005 17 Jun 2024 - 28 Jun 2024 10 days Kisumu, Kenya KES 165,000 | $2,200 Register
AMS005 24 Jun 2024 - 5 Jul 2024 10 days Mombasa, Kenya KES 182,000 | $2,200 Register
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

June 2024

17 Jun - 28 Jun 2024
10 days
17 Jun - 28 Jun 2024
10 days
24 Jun - 5 Jul 2024
10 days
Cape Town
17 Jun - 28 Jun 2024
10 days
KES 165,000 $2,200
24 Jun - 5 Jul 2024
10 days
KES 182,000 $2,200
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


This advanced course is designed to equip executive assistants and administrative assistants with the essential management skills required to excel in their roles and effectively support high-level executives and teams. Participants will develop their leadership abilities, communication skills, and strategic thinking to become proactive and indispensable members of their organizations. Through interactive sessions, practical exercises, and real-world case studies, attendees will gain the confidence and competence needed to tackle complex challenges and drive organizational success.


10 Days

Who Should Attend

1.      Experienced Executive Assistants

2.      Senior Administrative Assistants

3.      Office Managers

4.      Personal Assistants

5.      Team Leads or Supervisors

6.      Professionals Seeking Career Advancement.

Course Level:

Course Objectives

By the end of the course, participants will be able to:

1.      Develop Strategic Thinking: Enhance the ability to think strategically and proactively anticipate the needs of executives, departments, and the organization as a whole. Understand the bigger picture and align tasks and responsibilities to support organizational goals.

2.      Master Time Management: Learn advanced techniques to prioritize tasks, manage multiple projects simultaneously, and optimize time to increase productivity and efficiency. Explore tools and methods for delegating tasks effectively.

3.      Strengthen Communication and Interpersonal Skills: Enhance written and verbal communication skills to effectively interact with executives, team members, and external stakeholders. Improve active listening, empathy, and diplomacy to handle various communication scenarios.

4.      Build Leadership and Influence: Develop leadership skills to lead teams, coordinate projects, and drive initiatives. Gain insight into influencing skills to navigate complex relationships and foster collaboration across the organization.

5.      Cultivate Problem-Solving and Decision-Making Abilities: Acquire critical thinking skills to identify and resolve challenges faced by executives and teams. Practice data-driven decision-making and explore techniques to make sound judgments in time-sensitive situations.

6.      Enhance Organizational and Planning Skills: Learn advanced organizational techniques to manage complex schedules, events, and travel arrangements for executives. Develop effective planning skills for projects, meetings, and events.

7.      Navigate Technology and Digital Tools: Familiarize with advanced software and tools relevant to executive and administrative roles. Explore methods to leverage technology to streamline tasks and enhance productivity.

8.      Strengthen Conflict Resolution: Learn strategies for handling conflicts and difficult situations diplomatically and professionally. Develop the ability to mediate and negotiate to achieve win-win outcomes.

9.      Understand Financial Management: Gain an understanding of financial concepts and budgeting relevant to executive and administrative roles. Learn to manage expense reports, financial records, and budgets.

10.  Professional Development and Personal Branding: Explore methods for continuous professional growth and networking opportunities. Develop a personal brand to enhance career prospects and increase recognition within the organization.

11.  Ethics and Confidentiality: Understand the importance of maintaining ethical standards and upholding confidentiality in executive support roles. Learn how to handle sensitive information with discretion and integrity.

Course Outline

Module 1: The Evolving Role of Executive Assistants and Administrative Assistants

·         Understanding the changing landscape of administrative roles

·         Shifting from a support-focused approach to a proactive, strategic mindset

·         Building strong partnerships with executives and team members

Module 2: Effective Communication and Interpersonal Skills

·         Mastering advanced verbal and written communication techniques

·         Active listening and empathy in managing relationships

·         Handling difficult conversations and conflicts professionally

Module 3: Leadership and Influence

·         Developing personal leadership styles and strengths

·         Navigating power dynamics and building influence

·         Fostering teamwork and collaboration within the organization

Module 4: Time and Task Management for Executives and Assistants

·         Advanced time management strategies for busy executives

·         Prioritization techniques for handling multiple responsibilities

·         Delegating effectively and empowering team members

Module 5: Strategic Planning and Decision Making

·         Understanding organizational goals and aligning priorities

·         Using data-driven insights to support executive decision-making

·         Anticipating challenges and developing contingency plans

Module 6: Project Management for Assistants

·         Introduction to project management principles and methodologies

·         Creating project timelines, budgets, and resource plans

·         Monitoring progress and managing project stakeholders

Module 7: Problem-Solving and Critical Thinking

·         Analyzing complex issues and identifying root causes

·         Implementing creative problem-solving techniques

·         Making data-informed decisions to solve business challenges

Module 8: Emotional Intelligence and Stress Management

·         Enhancing emotional intelligence for self-awareness and self-regulation

·         Coping with stress and maintaining resilience in high-pressure environments

·         Promoting a positive work environment and fostering well-being

Module 9: Technology and Productivity Tools for Assistants

·         Leveraging digital tools for enhanced productivity

·         Managing confidential information securely and efficiently

·         Staying up-to-date with emerging technologies in the administrative field

Module 10: Networking and Professional Development

·         Building a strong professional network and personal brand

·         Continuing education and professional growth opportunities

·         Creating a career development plan for advancement

Related Courses

Course Administration Details:


The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).


The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected] / [email protected]

Mob: +254 715 077 817


This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817

Mob: +254 792516000+254 792516010 or mail [email protected] / [email protected]


Payment should be transferred to IRES account through bank on or before Course Start Date

Send proof of payment to [email protected] / [email protected]

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