Advanced Executive Office Management and Support Staff Course

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We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.

June 2024

Code Date Duration Location Fee Action
AE002 24 Jun 2024 - 5 Jul 2024 10 days Cape Town, South Africa $4,400 Register
AE002 24 Jun 2024 - 5 Jul 2024 10 days Nakuru, Kenya KES 166,000 | $2,200 Register
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

June 2024

24 Jun - 5 Jul 2024
10 days
Cape Town
24 Jun - 5 Jul 2024
10 days
KES 166,000 $2,200
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


This course is designed to provide participants with advanced skills and knowledge required to excel in executive office management and support roles. The course covers a wide range of topics, including communication strategies, leadership techniques, advanced administrative tasks, and the effective management of executive calendars and priorities.


10 Days

Who Should Attend?

1.      Administrative Assistants

2.      Executive Assistants

3.      Office Managers.

4.      Personal Assistants

5.      Secretaries

6.      Administrative Professionals

7.      Support Staff

8.      Junior Managers

9.      Entry-Level Professionals

10.  Human Resources Personnel

11.  Corporate Training and Development Specialists

Course Level:

Course Objectives

At the end of this IRES training course, participants will learn:

1.      Advanced Communication Skills: Develop advanced communication techniques, including written and verbal communication, tailored to executive-level interactions. Focus on professionalism, diplomacy, and effective conveying of complex information.

2.      Strategic Thinking and Decision Support: Understand the decision-making process at the executive level. Learn how to gather and analyze relevant data, provide insightful recommendations, and assist in making informed strategic decisions.

3.      Time and Priority Management: Master techniques for managing executive schedules, appointments, and priorities. Explore methods for optimizing time management, multitasking, and handling last-minute changes effectively.

4.      Confidentiality and Ethical Considerations: Learn to handle sensitive information and situations with the utmost discretion. Understand ethical considerations in executive support roles and maintain a high level of professionalism and confidentiality.

5.      Stakeholder Management: Develop skills to manage relationships with various stakeholders, including clients, board members, senior management, and external partners. Learn to handle different personalities and communication styles.

6.      Advanced Technology Proficiency: Enhance proficiency with office software, collaboration tools, and technology relevant to executive tasks. This might include advanced knowledge of productivity software, video conferencing tools, and data analysis tools.

7.      Financial Literacy: Gain an understanding of financial concepts relevant to executive decision-making, such as budgeting, financial reporting, and cost analysis.

8.      Crisis Management and Problem Solving: Acquire skills to handle unexpected crises and solve complex problems. Learn to remain composed under pressure and contribute to effective crisis resolution.

9.      Leadership Skills: Develop leadership attributes that can contribute to the overall functioning of an executive office. Learn how to influence others positively, motivate teams, and lead by example.

Course Outline

Module 1: Strategic Communication and Interpersonal Skills

·         Advanced communication techniques for executive correspondence

·         Effective verbal and nonverbal communication in executive settings

·         Diplomacy and conflict resolution strategies

·         Cross-cultural communication and sensitivity

·         Building and maintaining professional relationships

Module 2: Leadership and Decision-Making

·         Leadership styles and their application in an executive support role

·         Facilitating decision-making processes for executives

·         Problem-solving strategies and critical thinking skills

·         Managing high-pressure situations and maintaining composure

Module 3: Time and Priority Management

·         Advanced techniques for managing executive calendars and schedules

·         Dealing with conflicting priorities and last-minute changes

·         Efficient task delegation and follow-up procedures

·         Using technology tools for time management and organization

Module 4: Project Management for Executive Initiatives

·         Project planning, execution, and monitoring techniques

·         Coordinating cross-functional teams and stakeholders

·         Budgeting and resource allocation for executive projects

·         Reporting progress and outcomes to executives

Module 5: Information Management and Data Security

·         Handling sensitive information and maintaining confidentiality

·         Document management strategies for executive-level materials

·         Cybersecurity best practices for protecting executive data

·         Compliance with data protection regulations

Module 6: Event Planning and Execution

·         Organizing and managing executive-level events and meetings

·         Venue selection, catering, and logistics coordination

·         Creating engaging presentations and materials

·         Post-event evaluation and follow-up procedures

Module 7: Professional Development and Self-Care

·         Strategies for continuous learning and skill enhancement

·         Building a personal brand and networking within the industry

·         Stress management and work-life balance for support staff

·         Navigating career advancement opportunities in executive support roles

Module 8: Emerging Technologies and Trends

  •  Exploring technology trends relevant to executive office management
  • Utilizing AI, automation, and virtual assistants for efficiency
  • Adapting to remote work and hybrid office environments
  • Leveraging digital tools for remote collaboration and communication

Related Courses

Course Administration Details:


The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).


The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:[email protected] / [email protected]

Mob: +254 715 077 817


This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817

Mob: +254 792516000+254 792516010 or mail [email protected] / [email protected]


Payment should be transferred to IRES account through bank on or before Course Start Date

Send proof of payment to [email protected] / [email protected]

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