Course Overview
The Advanced Certificate for the Executive Assistant (ACEA®) is a globally recognized program designed to equip Executive Assistants with the business acumen, leadership skills, and strategic mindset needed to thrive in today’s fast-paced corporate environment.
By joining this program, you will become part of an elite network of over 3,000 Executive Assistants worldwide who have enhanced their careers through this transformative training.
Throughout the course, you will develop critical skills in business strategy, project management, leadership, and executive-level decision-making. Upon completion, you will be fully prepared to act as a trusted business partner within your organization, supporting senior executives with confidence and efficiency.
Duration
5 Days
Who Should Attend?
This course is designed for professionals in executive support roles, including:
- Executive Assistants
- Management Assistants
- Chiefs of Staff
- Office Managers
- Senior Assistants
- Executive Personal Assistants
- Executive Secretaries
- Personal Assistants
- Personal Secretaries
- Administration Managers
- Management Secretaries
- Executive Personal Secretaries
- Any professional supporting senior executives and leadership teams
Benefits of Attending
By attending this highly informative course, delegates will learn how to:
- Gain a broader understanding of business, increase business acumen & bring new ideas / skills to your organisation
- Give your Executive greater confidence to delegate more important and critical tasks to you
- Be able to manage projects more efficiently and assist your Executive in their role as Project Sponsor,
- Develop skills to increase your productivity through enhanced Time Management and Delegation Skills
- Gain respect from senior Executives and the Board
- Join & share experiences with EAs from other sectors and nationalities
- Stand out with a globally recognised accredited certification
- Enhance the recognition of the role & its responsibilities
- Show everyone what you are capable of
- Rejuvenate your passion for your career and take the next step up the career ladder
- Learn from world renowned Executive trainers & accomplished business leaders
Course Level:
Course Objectives
- Understand corporate visions and missions and the connections between strategy, projects, and operations.
- Acquire skills in planning, scheduling, and controlling projects to support executive initiatives.
- Build trust, develop influencing skills, and improve verbal and non-verbal communication for effective stakeholder interaction.
- Gain insights into financial statements, budgeting, risk identification, and mitigation strategies to aid informed decision-making.
- Implement effective time management, multitasking, and delegation strategies to boost productivity.
- Understand change drivers, manage responses, and develop negotiation and conflict resolution skills to maintain a harmonious work environment.
Module 1: The Role of the Modern Executive Assistant
- Introduction: Personal introductions, course background
- The Modern-Day Executive Assistant: Evolution of the role, future skills, key characteristics
- Understanding Ourselves and Others: Emotional intelligence, interpersonal style, managing others, DISC personality assessment, resilience, service orientation
Module 2: Business Operations, Strategy & Performance
- Organisations and Strategies: Vision, mission, core values, corporate strategies, planning and goal setting
- Performance Measurement: Importance, balanced scorecard, measuring an Executive Assistant’s performance
- Personal and Corporate Ethics: Corporate social responsibility, ethical decision-making, handling dilemmas
Module 3: Leadership, Communication & Productivity
- Leadership Skills: Leadership vs management, building trust, influencing skills, leadership competencies
- Communication Skills: Effective communication, listening skills, verbal & non-verbal communication, overcoming barriers
- Time Management: Prioritization, multitasking, delegation, running productive meetings
Module 4: Project, Risk & Quality Management
- Project Management: Project fundamentals, causes of failure, methodologies, WBS, scheduling, reporting
- Risk Management: Importance, barriers, risk quantification, mitigation strategies
- Quality Management: Defining quality, cost implications, planning for quality
Module 5: Problem Solving, Negotiation & Change Management
- Critical Thinking & Problem Solving: Problem-solving techniques, evaluating solutions
- Change Management: Drivers of change, overcoming resistance
- Conflict & Negotiation Skills: Conflict triggers, resolution strategies, negotiation tactics
- Motivating Performance: Motivation theories (Maslow, Herzberg), practical applications
- Financial Awareness: Understanding financial statements, budgeting principles
Final Assessment: ACEA® Certification
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Examination and participation in case studies required for certification.
Related Courses
Course Administration Details:
Final Assessment, Pass Criteria & Certification
We understand that taking an exam or completing coursework may feel daunting, especially if it has been a while. However, our experienced and supportive trainers will be there to guide you every step of the way, ensuring you feel confident and prepared.
Final Assessment
- The assessment is open book, allowing you to refer to the ACEA® slide pack.
- It consists of multiple-choice questions (e.g., A, B, C, D or Yes/No, True/False).
- The exam takes 1–2 hours to complete.
- It is conducted through the BMTG e-Learning Academy and becomes available at the end of Session 6 (virtual) or the final classroom day.
- Delegates have 7–10 days to complete the assessment.
- The pass mark is 70%, with results issued within 3 days of the final submission deadline.
Certification Requirements
To receive the Advanced Certificate for the Executive Assistant: ACEA®, delegates must:
✔ Pass the multiple-choice, open-book online assessment.
✔ Attend all live online or classroom sessions in full.
✔ Participate in and complete all individual and team exercises.
Certification Levels
The ACEA® certification is awarded in three levels based on assessment performance:
- PASS: Score 70% or above but below the "WITH MERIT" threshold.
- WITH MERIT: Score 94% or above but below the "WITH DISTINCTION" threshold.
- WITH DISTINCTION: Score 98% or higher.
Digital Credentials
Successful delegates will receive their digital credentials within 48 hours of results, which include:
- A digital certificate.
- A verified digital badge.
- An online verification page that employers and organizations can use to confirm your credentials.
Training Venue
The training will be held at Radisson Blu, Upperhill. The course fee covers:
✔ Course tuition
✔ Training materials
✔ Two break refreshments & lunch
Participants are responsible for their travel expenses, visa application, insurance, and other personal costs.
Accommodation & Airport Pickup
Accommodation and airport pickup can be arranged upon request.
For reservations, contact the Training Officer:
📧 Email: [email protected]
📞 Phone: +254 715 077 817
Tailor-Made Training
This training can be customized to suit your organization’s needs and can be delivered either at our IRES Training Centre or at a location of your choice.
For inquiries, contact:
📧 Email: [email protected]
📞 Phone: +254 715 077 817
Payment
Payments should be made via bank transfer to the IRES account before the course start date. Proof of payment should be sent to [email protected].
Click here to register for this course.
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