Course Overview
This intensive 10-day course by IRES equips administrative professionals with advanced skills to drive organizational success. Participants will master organization, communication, time management, and technology to streamline office operations. Through practical exercises, case studies, and interactive activities, you’ll develop the expertise to excel as an office manager, administrative assistant, or coordinator across public, private, corporate, and voluntary sectors.
Course Duration
10 Days
Target Audience
- Office managers, administrators, and administrative assistants
- Secretaries, receptionists, and executive assistants
- Personal assistants, virtual assistants, and administration officers
- Professionals in public, private, corporate, or voluntary sectors
Organizational Impact
- Streamlined office operations through skilled administrative support
- Enhanced inter-departmental coordination and communication
- Improved productivity with efficient processes and systems
- Strengthened organizational reputation through professional service
Personal Impact
- Mastery of advanced administrative and organizational skills
- Enhanced career prospects in administrative leadership roles
- Increased confidence in managing complex tasks and teams
- Improved stress resilience and decision-making abilities
Course Level:
Course Objectives
- Enhance organizational and time management skills for maximum efficiency
- Master professional communication across diverse teams and stakeholders
- Implement effective office systems and technology for productivity
- Develop strategies for conflict resolution and customer service
- Create a personal plan for career growth and administrative excellence
Course Outline
Module 1: Role and Importance of an Administrator
- Understanding the critical role of administrators in organizations
- Identifying best practices for work management
- Managing processes and inter-departmental coordination
- Building a productive mindset and professional value
- Case Study: Analyze an administrator’s impact on workflow
Module 2: Building an Effective Office Management System
- Designing process flows for office tasks
- Creating schedules, to-do lists, and Outlook planners
- Implementing an efficient office management framework
- Streamlining administrative workflows
- Case Study: Develop an office process flow chart
Module 3: Developing Administrative Leadership
- Fostering a positive and assertive attitude
- Negotiating and influencing effectively
- Managing relationships across organizational levels
- Resolving workplace conflicts proactively
- Case Study: Resolve a conflict between departments
Module 4: Delivering Exceptional Customer Service
- Serving internal and external stakeholders effectively
- Identifying and addressing client needs
- Building rapport and handling complaints sensitively
- Becoming the professional face of the organization
- Case Study: Handle a stakeholder complaint scenario
Module 5: Leveraging Office Technology
- Using document processing, worksheet, and presentation software
- Transitioning to paperless systems for efficiency
- Managing data and statistical information digitally
- Optimizing desk and technology use
- Case Study: Set up a digital document management system
Module 6: Event, Travel, and Correspondence Management
- Coordinating travel arrangements and events
- Managing business correspondence and communications
- Documenting and filing correspondence effectively
- Applying basic accounting skills for budgets
- Case Study: Plan a corporate event and budget
Module 7: Mastering Corporate Meetings
- Organizing and coordinating productive meetings
- Preparing professional agendas and minutes
- Managing meeting timelines and follow-ups
- Facilitating effective collaboration
- Case Study: Draft a meeting agenda and minutes
Module 8: Advanced Time Management
- Implementing effective time management strategies
- Managing diaries, calendars, and interruptions
- Handling conflicting priorities and multitasking
- Maintaining detailed time logs
- Case Study: Create a weekly time management plan
Module 9: Professional Telephone Skills
- Mastering telephone etiquette and productive methods
- Using phone systems and applications efficiently
- Handling difficult callers with professionalism
- Applying active listening principles
- Case Study: Manage a challenging phone interaction
Module 10: Records Management and Interpersonal Skills
- Creating efficient physical and electronic filing systems
- Enhancing verbal communication and body language
- Managing stress and navigating office politics
- Coordinating with senior management in diverse workplaces
- Case Study: Design a records management system
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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