Introduction.
This 5-day course is designed to enhance the administrative skills of professionals, providing them with advanced techniques and strategies to excel in their roles. Participants will engage in interactive sessions, case studies, and practical exercises to reinforce their learning. The course covers a range of topics, including communication strategies, time management, problem-solving, and leadership skills.
Duration: 5 days
Who should Attend
This course is suitable for:
- Office Managers
- Administrators
- Secretaries
- Receptionist
- Administrative Assistants
- Administration Officers
- Personal Assistant (PA)
- Executive Assistant (EA)
- Virtual assistant
- Legal or medical administration officers
Course Level:
Course Objectives:
Upon completion of this course, participants will be able to:
- Demonstrate advanced communication skills to effectively interact with team members, clients, and stakeholders.
- Implement time management techniques to enhance productivity and prioritize tasks efficiently.
- Apply problem-solving strategies to address complex issues and make informed decisions.
- Develop leadership skills to inspire and motivate teams, fostering a positive work environment.
- Utilize technology and tools to streamline administrative processes and enhance efficiency.
- Demonstrate effective conflict resolution skills to maintain a harmonious workplace.
- Create and implement strategies for effective delegation of tasks.
- Develop strategies for managing stress and maintaining work-life balance.
Course Outline:
Module 1: Advanced Communication Skills
- Importance of effective communication in administration
- Verbal and non-verbal communication techniques
- Active listening and feedback
- Handling difficult conversations and conflict resolution
Module 2: Time Management and Prioritization
- Time management principles and tools
- Prioritizing tasks based on urgency and importance
- Overcoming procrastination
- Creating effective schedules and routines
Module 3: Problem-Solving and Decision-Making
- Problem-solving frameworks
- Decision-making models
- Critical thinking and analysis
- Handling complex issues and making strategic decisions
Module 4: Leadership and Team Management
- Leadership styles and approaches
- Team building and motivation
- Delegation strategies for effective leadership
- Managing and resolving conflicts within teams
Module 5: Technology in Administration and Stress Management
- Utilizing technology for administrative efficiency
- Stress management techniques
- Work-life balance strategies
- Action planning for ongoing professional development
Module 6: Records Management and Filing
- File Management Techniques
- Creating efficient filing systems
- Organizing your office processes
- Organizing physical files
- Organizing electronic files
- Document control
- Records Management Systems
- Best Practices
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
Click here to register for this course.
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