Advanced Administration Skills Course


Course Cover

Register for this course

We are proud to offer this course in a variety of training formats to suit your needs. We use the highest quality learning facilities to make sure your experience is as comfortable as possible. Our face to face calendar allows you to choose any classroom course of your choice to be delivered at any venue of your choice - offering you the ultimate in convenience and value for money.


June 2024

Code Date Duration Location Fee Action
AAS010 24 Jun 2024 - 28 Jun 2024 5 days Nakuru, Kenya KES 84,000 | $1,100 Register
AAS010 24 Jun 2024 - 28 Jun 2024 5 days Pretoria, South Africa $2,400 Register
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].

June 2024

Date
Duration
Location
Fee
Action
24 Jun - 28 Jun 2024
5 days
Nakuru
KES 84,000 $1,100
24 Jun - 28 Jun 2024
5 days
Pretoria
$2,400
I Want To See More Dates...

Unfortunately, we do not have any dates scheduled at this time. Do you have a date in mind when you would like to take your training?

Request Custom Schedule

Contact Us on (+254) 715 077 817 / (+254) 792 516 000 or email us [email protected].


Introduction.

This 5-day course is designed to enhance the administrative skills of professionals, providing them with advanced techniques and strategies to excel in their roles. Participants will engage in interactive sessions, case studies, and practical exercises to reinforce their learning. The course covers a range of topics, including communication strategies, time management, problem-solving, and leadership skills.

Duration: 5 days

Who should Attend

This course is suitable for:

  • Office Managers
  • Administrators
  • Secretaries
  • Receptionist
  • Administrative Assistants
  • Administration Officers
  • Personal Assistant (PA)
  • Executive Assistant (EA)
  • Virtual assistant
  • Legal or medical administration officers

 


Course Level:

Course Objectives:

 Upon completion of this course, participants will be able to:

  • Demonstrate advanced communication skills to effectively interact with team members, clients, and stakeholders.
  • Implement time management techniques to enhance productivity and prioritize tasks efficiently.
  • Apply problem-solving strategies to address complex issues and make informed decisions.
  • Develop leadership skills to inspire and motivate teams, fostering a positive work environment.
  • Utilize technology and tools to streamline administrative processes and enhance efficiency.
  • Demonstrate effective conflict resolution skills to maintain a harmonious workplace.
  • Create and implement strategies for effective delegation of tasks.
  • Develop strategies for managing stress and maintaining work-life balance.

Course Outline:

Module 1: Advanced Communication Skills

  • Importance of effective communication in administration
  • Verbal and non-verbal communication techniques
  • Active listening and feedback
  • Handling difficult conversations and conflict resolution

Module 2: Time Management and Prioritization

  • Time management principles and tools
  • Prioritizing tasks based on urgency and importance
  • Overcoming procrastination
  • Creating effective schedules and routines

Module 3: Problem-Solving and Decision-Making

  • Problem-solving frameworks
  • Decision-making models
  • Critical thinking and analysis
  • Handling complex issues and making strategic decisions

Module 4: Leadership and Team Management

  • Leadership styles and approaches
  • Team building and motivation
  • Delegation strategies for effective leadership
  • Managing and resolving conflicts within teams

Module 5: Technology in Administration and Stress Management

  • Utilizing technology for administrative efficiency
  • Stress management techniques
  • Work-life balance strategies
  • Action planning for ongoing professional development

Module 6: Records Management and Filing

  • File Management Techniques
  • Creating efficient filing systems
  • Organizing your office processes
  • Organizing physical files
  • Organizing electronic files
  • Document control
  • Records Management Systems
  • Best Practices

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